Return Policy

Return Policy

Withdrawal before Receipt of the Goods

  1. Before sending / receiving the Goods – The cancellation is possible by sending an e-mail to the email address [email protected] or by phone at (+30) 2410532283 (contact hours according to the working hours of the Company). After the cancellation, the Company will proceed with the process of returning to each of you interest-free the amount that may have been paid.
  2. The refund will be made either by credit of your bank account, or by credit of your credit / debit card, depending on the means of payment you used for your initial transaction, unless you expressly agree otherwise via email sent to info @ regel. gr. If it is done with credit of your bank account, we would ask you to inform us via email and specifically at [email protected] for your account number (IBAN), the bank where you maintain the account and the name of the beneficiary as it is mentioned in the booklet .

Sometimes there may be a credit card / debit card delay that may be due to the bank. Please contact us either electronically at e-mail [email protected] and at the phone (+30) 2410532283 (contact hours according to the working hours of the Company), if you have not received your credit within 14 calendar days.

Withdrawal after Receipt of the Goods

  1. After sending / receiving the Goods – As a registered user of the Online Store and if you are a natural person (consumer) who prepares the sale for personal use and not for the service of your individual activity (commercial, business, craft or free professional), then you have the opportunity to return the sold Goods free of charge (excluding shipping / return costs (courier, transport, or other means), which you undertake, with the exception of the first return of Goods / of your order which is free, and without having to Tell us the reason why you wish the return of the Goods, within fourteen (14) calendar days from the date of receipt of the Goods. Return Form-Guide with the delivery of the Goods / s You will send us any return (s) to Roosevelt 29-31, Larissa 41222. above fourteen (14) calendar days (receipt of dispatch date: the stamp of the courier or post office or in any other case, the date of receipt of the Good (s)). The above right of withdrawal does not apply in cases where the price of the Goods has been paid at the physical store of the Company at the address Roosevelt 29-31, 41222 Larissa and at the same time, these have been received from the said physical store, as the sale is not considered to have been done remotely.
  2. For hygiene reasons are not returned and are not changed:\
    1. Socks and tights
    2. Underwear
    3. Swimsuit
  3. In the event that you exercise the above right of withdrawal within the above-mentioned exclusive period of fourteen (14) calendar days, you have the option to select any other Merchandise of equal value to the price of the originally selected Merchandise. In this case, our Company will send you a relevant confirmation email (e-mail) regarding your request. Our Company will process your request for replacement of the selected Merchandise within one (1) working day and in case of replacement, will send you the new Merchandise within five (5) working days from the date of sending the above confirmation email ( e-mail) in accordance with the terms hereof.
  4. In the event that you exercise the above right of withdrawal within the above-mentioned exclusive period of fourteen (14) calendar days, you have the option to further use your credit balance for four (4) months. In this case, our Company will send you a relevant confirmation email (e-mail) regarding your request. Our Company will process your request for the use of your credit balance and will send you a confirmation of your credit balance within two (2) working days from the date of sending the above confirmation email (e-mail) by mail to the delivery  address that you have given.
  5. In the event that you wish to exercise the right of withdrawal within the above-mentioned exclusive period of fourteen (14) calendar days from the date of receipt of the Good (s) and if you do not wish (i) to choose any other Goods of equal value the price of the originally selected Commodity (s) or (ii) use of credit balance and the Commodity (s) returned to the Company under the above terms and conditions within fourteen (14) working days from the date of receipt , the Company will proceed with the process of returning to each of you interest-free the amount paid within fourteen (14) calendar days from the date of receipt by the Company of the returned Good (s). The Company is entitled to suspend-withhold the return of the price until it takes back the Goods (s).
  6. The refund can be made either by credit of your bank account, or by credit of your credit / debit card. If it is done with credit of your bank account, we would ask you to inform us via email and specifically at [email protected] for your account number (IBAN), the bank where you maintain the account and the name of the beneficiary as it is mentioned in the booklet . For security reasons, the holder of the account number must be the same person who appears on the receipt / purchase invoice for the Goods you have returned to us. Sometimes there may be a delay in crediting your credit card which may be due to the bank. Please contact us either electronically at e-mail [email protected] and by phone (+30) 2410532283 (contact hours: 10:00 – 18:00, days: Monday to Friday), if you have not received your credit within 14 calendar days.

Defective Goods

  1. The Company takes every possible measure so that all Goods (regardless of type) are specially and carefully packed in order to reach you without damage. The Company is also aware that fragile and / or sensitive items are included in the Goods and for this reason it takes all necessary measures (in cooperation with its suppliers and carriers) so that these items are sent in special packages that protect them. completely free from any damage during transport and / or storage. In very rare cases, however, there is a risk that one of the Goods will be damaged when it is sent to you. Also in very rare cases there is a case to receive Goods with a defect. For this reason and regardless of your above right of withdrawal which is not affected, we invite you to check the products upon receipt.
  2. In case you receive the Goods without expressing any specific reservation it means that you have unreservedly received the Goods from the Company. However, in case you find that there is damage and / or a defect in the product, then given the Company’s responsibility for actual defects according to articles 534 et seq. (+30) 2410532283 (contact hours: 10:00 – 18:00, days: Monday to Friday) and / or at [email protected] stating us if you wish to have a new merchandise sent to you for replacement or if you wish to use it your credit balance for four (4) months, or if you wish to exercise your right of withdrawal. In case you wish to exercise your right to withdraw, the refund of the paid money can be made either by credit of your bank account, or by credit of your credit / debit card. If it is credited to your bank account, we would ask you to inform us via email and specifically about your account number (IBAN), the bank where you maintain the account and the name of the beneficiary as mentioned in the booklet. For security reasons, the holder of the account number must be the same person who appears on the receipt / purchase invoice for the Goods you have returned to us. Sometimes there may be a delay in crediting your credit card which may be due to the bank. Please contact us if you have not received your credit within 14 days.
  3. In the event that the Goods you received are proven to be defective from its manufacture, then for shoes, clothes, and clothing accessories you have the right to request their replacement with the same or another product of your choice and / or use of your credit balance for four (4) months, or interest-free refund of the money paid if the Goods you wish to replace are not available, provided that you send the relevant electronic order no later than 14 days after receipt. For this reason you are obliged to keep and store the guarantees of the Goods without which the terms of the guarantee and the relevant benefits cannot apply. The Company, for your convenience, provides you with the opportunity to be informed about the authorized repair points by telephone (+30) 2410532283 (contact hours: 10:00 – 18:00, days: Monday to Friday) or via e- mail [email protected] during working days and hours. In any case, the specific warranty conditions provided for each product apply, and the warranty expires when its estimated time has elapsed. Also, some Goods available through the Company can only be supported by their manufacturer. In this case, the Merchandise will be sold with the warranty of its manufacturer. For this reason, please contact the manufacturer first for matters relating to the Goods. If the manufacturer is unable to comply, the Company will refund the purchase price of the specific Commodity, but will have no further obligation under the law.

Withdrawal / Return Procedure

  1. The procedure for the return of the Goods that you have ordered from our Online Store is simple and is carried out according to the steps described in the Return Form and the return guide form. Specifically, the customer receives a Return Form which lists the details of the order (number), the ordered Goods, the number of the sale / purchase document and the date of issue as well as the details of the customer. notes the reason for the return – what he wants to do (refund, credit, replacement with the same, replacement with another, etc.) instructions of the Return Form-Guide.
  2. In order for the return of the Goods / Goods to be valid (defective or not) the above procedure must be performed and the relevant documents (Return Form – Return Form-Guide) accompanied by the returned Goods (s) are received by the Company within the time limit set in the Return Policy (article 12) for each case of return of Goods.
  3. In any case where return, replacement and / or repair of a product is provided for in accordance with the provisions of Article 12 below, the Goods must necessarily be accompanied by the original proof / purchase invoice. For all the above cases the Goods must be in the condition received by the buyer / user, complete and without damage and their packaging must be the one that normally accompanies the Goods (s) to match the Company codes) and be in excellent condition, along with all the documents that accompanied the product (eg Shipping Receipt, Invoice, Retail Receipt, etc.).

ATTENTION: There is no refund for discount products that you will find in our online store. But you can replace it by choosing any other product.